MC Sign Company
  • 28-Nov-2018 to 27-Jan-2019 (CST)
  • Service Center
  • Mentor, OH, USA
  • Salary
  • Full Time

Medical, dental, vision, paid life insurance and L/T disability, casual work environment, 401-k with company match, generous PTO, tuition reimbursement, employee appreciation events, and more!


At MC Group, going above and beyond for our customers is our #1 priority - all day - every day.

 

We maximize efficiency and minimize hassles.

 

Established in 1953, MC Group is one of the largest providers of signage, lighting, and electrical solutions throughout the United States and Canada.

MC's unique emphasis on efficient, dedicated program management ensures customer satisfaction from concept to completion.  We provide our services for some of the nation's most recognizable blue chip companies in diverse end markets including hospitality, healthcare, C-stores, commercial, industrial, financial, restaurants, and retail.

 

MANAGER - CUSTOMER SERVICE CENTER

Due to our continued growth, we are looking for an addition to our team.  The Manager of our Customer Service Center will be responsible for the strategic direction and daily operations of our department which coordinates subcontracted sign repair and exterior site lighting maintenance nationwide.  

Responsibilities include identifying, measuring, and monitoring the KPIs for the department.  We are looking for someone to develop and modify processes and workflows in order to improve internal efficiency and meet or exceed customer Service Level Agreements.

 

Essential Functions

  • Monitor and report on the department's volume and performance
  • Develop and execute improvement plans
  • Instill ownership and accountability throughout the department
  • Oversee the department's cost containment functions including the review and negotiations of subcontractor charges
  • Review and analyze KPIs and SLAs
  • Provide training support and mentoring
  • Participate in the hiring process
  • Participate in customer conference calls
  • Manage the department's budget while being mindful of overtime expenses and headcount

 

Skills, experience, and education

  • Proficiency with Microsoft Word, PowerPoint, and Outlook
  • Intermediate to advanced Excel skills
  • Management experience (5+ years)
  • Experience with process development
  • Bachelor's Degree in Business Management or a related field
  • A background in root cause analysis, lean processes, or corrective and preventative action preferred
  • Sign, Lighting, or related industry experience (5+ years)
  • Passion to serve the customer
  • Exceptional organization and communication skills
  • Experience with vendors or 3rd party contractors
  • Outstanding attention to detail 

 

Other

  • This position will require working outside of regularly scheduled hours as business needs arise.
  • Occasional travel to meet with customers is required.  Travel typically consists of fewer than 10 trips per year (1-2 nights per trip).

 

MC Group employees enjoy a casual work environment, full benefits including medical, dental, vision, paid life insurance and L/T disability, 401-k with a company match, tuition reimbursement, generous PTO, and fun company events to promote the well-being of employees.

 

MC Group - Building Better Brands

Equal Opportunity Employer

 

MC Sign Company
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